Shipping policy
PLEASE NOTE***There are a few places on this great planet of ours that may or may not accept shipping due to political situations so that may turn out to affect your order depending on your location. We can't do much in that department, unfortunately. Things like sanctions and other government items have the effect of disrupting product pathways. Before placing your order, just have a look to see if your area could be negatively affected. We'd love to think that it's not.***
SHIPPING POLICY
Last updated: May 28, 2026
Thank you for shopping with Twelve & 93 Casual Co. by Tanya! We want to make sure your order arrives safely and on time. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Domestic Shipping (Canada)
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7–14 business days |
| Expedited Shipping | 3–7 business days |
Shipping rates are calculated at checkout based on your location and order weight.
Free standard shipping may be available on qualifying orders — check our current promotions for details.
International Shipping
We ship to select international destinations. Estimated delivery times vary by location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| Europe | 10–20 business days |
| Australia & NZ | 10–20 business days |
| Rest of World | 14–30 business days |
International shipping rates are calculated at checkout.
Duties, Taxes & Customs
For international orders, please be aware that your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Lost, Delayed, or Damaged Orders
If your order has not arrived within the estimated delivery window, please contact us at thecasualcobytanya@gmail.com and we will investigate with the carrier on your behalf.
If your item arrives damaged, please reach out within 7 days of delivery with photos of the damage so we can make it right.
Sometimes there are things that are beyond our control and delays can happen. Weather, political gymnastics or other mitigating factors could contribute to hiccups.
Important Notes
- Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, or circumstances beyond our control.
- We are not responsible for delays caused by incorrect shipping addresses provided at checkout. Please double-check your address before completing your order.
- Orders cannot be modified or cancelled once they have been dispatched.
- Not all products ship globally but we'll do our best to list those with the most options. That being said sometimes that's not an option. If you see something you love please email us at the email under the Contact Us and we'll see about including it in our product array if possible.
Contact Us
Have a question about your shipment? We're happy to help! 📧 thecasualcobytanya@gmail.com 🌐 thecasualcobytanya.myshopify.com make sure to include order number in the subject line.